Thank you for choosing to be part of our community at FTS Broadband ("FTS Broadband", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@ftsbroadband.com.
When you use our services, including VoIP telecommunications, internet connectivity, SMS notifications, and mobile applications (the "Services"), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.
We collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:
We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.
We automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address.
When you opt-in to receive SMS notifications from FTS Broadband, we collect and store your mobile phone number solely for the purpose of sending service-related text messages. We may also collect your consent preferences and opt-in/opt-out history.
Our SMS notification service provides automated alerts for:
Your mobile phone number and SMS preferences are used exclusively to:
We do not sell, rent, lease, or share your mobile phone number or SMS opt-in consent with any third parties for marketing purposes. Your SMS information will never be shared with other companies for their promotional use. We may only share SMS data with:
By providing your mobile phone number and opting in to SMS services, you consent to receive text messages from FTS Broadband. Consent is not a condition of purchase. Message frequency varies based on your service activity and system events.
You may stop receiving SMS messages at any time by:
To re-subscribe after opting out, text "START" to our SMS number or contact customer service.
For assistance with SMS services, reply "HELP" to any message or contact our support team. Standard messaging and data rates may apply based on your mobile carrier plan.
We retain your mobile phone number and SMS preferences only as long as you remain opted-in to SMS services or as required for legitimate business purposes, legal compliance, or dispute resolution.
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below:
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data based on the following legal basis:
We may use cookies and similar tracking technologies to access or store information. These technologies help us provide and improve our Services, analyze usage patterns, and maintain security.
Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. For SMS services specifically, we retain your mobile phone number only while you remain opted-in or as required for business, legal, or regulatory purposes.
We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.
You may review, change, or terminate your account at any time. Specific rights include:
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. Material changes will be communicated through prominent notice or direct notification.
FTS Broadband
350 S Crenshaw Blvd Suite A201
Torrance, CA 90503
United States
Email: support@ftsbroadband.com
Phone: 3107877228
If you have questions about this privacy notice or wish to exercise your privacy rights, please contact us using the information above. We will respond to your request within 30 days.